In a recent story we reported problems after an Epson firmware update, and Epson have replied.
The Recycler previously reported that the OEM’s wireless internet printers kept crashing after a firmware update, and that Google Cloud Print may also have been a cause. Users have had problems with Epson’s WorkForce WF-3520 printers, as they have been constantly shutting down and restarting.
The problem was said at the time by The Register to have been allegedly related to a recent firmware update, as “users noted the problems started after Epson sent an upgrade to the printers”. Epson also said at the time that a “temporary fix has been discovered that will enable users to activate the printer, as many have said ‘disabling the Google Print feature’ will stop the reboot cycle”.
Since then, the OEM has looked into the problem and discovered that the problem lay with Google Cloud Print. In a statement sent to The Recycler a spokes person for Epson said: “[We]wanted to reach out to you to let you know that the issue does not stem from a firmware update on Epson’s side. The team has isolated the issue to customers that are registered users for Google Cloud Print. The Epson team and their counterparts at Google are working on a permanent fix.
“In the meantime, Epson has created a support site that provides additional information and an interim workaround for impacted models: https://epson.com/Support/Printers/sh/s1. We recommend users use these steps to disconnect Google Cloud Print until we can determine the cause and solution to this issue. Once customers disable Google Cloud Print they can use their printer for every application except GCP. We will inform customers when they are able to use Google Cloud Print again.”
Details:http://www.therecycler.com/posts/epson-update-on-firmware-issues/
